Passengers may refer to the below table for more airline requirements information

[Click to See the Minimum Connection Time (MCT) Table]

Please contact our customer service representative and provide your journey details including ticket number, aboard / alight date & time, license plate number or driver characteristics, characteristics of missing stuff/baggage, contact information, etc. Macau HK Airport Direct service hotline (852) 3193 9188 Hong Kong (853) 6567 0900 Macau

The baggage tag through service directly sends baggage from HZMB Macao checkpoint to the final destination, providing passengers with a hassle-free journey. Below is the list of airlines which provide the baggage tag through service to passengers from Macao.

Air China (CA) , Air France (AF), Asiana Airlines (OZ), China Airlines (CI), Cathay Pacific (CX), China Southern Airlines (CZ), Ethiopian Airlines (ET), EVA Airways (BR), Garuda Indonesia (GA), Greater Bay Airlines (HB), Hong Kong Airlines (HX), HK Express (UO), Japan Airlines (JL), KLM Royal Dutch Airlines (KL), Mandarin Airlines (AE), Philippine Airlines (PR), Thai Airways (TG), Turkish Airlines (TK) ,Vietnam Airlines (VN)

Passengers travelling from Macau to HKIA are kindly requested to carry their personal belongings and baggage to the transportation bus, where our dedicated baggage assistants will be pleased to assist with loading, in case passengers have not successfully completed upstream check-in (please refer to the relevant airline check-in details in the 'Our Service' page). For passengers travelling from HKIA to Macau, we kindly ask them to reclaim their baggage at the baggage reclaim hall at SkyPier Terminal (if applicable) before boarding the transportation bus. Your cooperation is greatly appreciated.

The bus fare includes one piece of baggage for free, subject to specific weight and size restrictions. Each piece of baggage must not exceed a maximum weight of 20 kilograms (44 pounds) or total dimensions (length + width + height) exceeding 158 centimetres (62 inches). An additional fee of HKD $90 might be applied for each extra piece of baggage. Another additional fee of HK $90 might be applied for each overweight baggage. 

Please be advised that we reserve the right to refuse the transportation of overweight, oversized baggage, or any items classified as dangerous goods (such as flammable, explosive, highly corrosive, noxious substances, as well as animals and livestock), or items prohibited by customs regulations.

If passenger needs to carry luggage with irregular shape, please obtain the consent of our staff before collect the ticket. Bicycle or baby & kids stroller must be folded. Oversized luggage is required to have an additional luggage ticket. We reserve the right to allow or refuse the luggage for carry aboard base on actual space of the bus.

Please keep your ticket safely. In any case of lost of ticket, passenger is required to purchase for a new one.

Passengers must follow the bus schedule printed on the ticket. There is no refund for any absence.

The number of seats of our bus fleet is mainly 36.  We might have temporary adjustments according to the operation situation.

We might not be able to make advance notice for service suspension due to severe weather conditions such as tropical cyclone signal no.8 or higher is hoisted, or red/ black rainstorm warnings, or any other reasons include but not limit to flooding and landslip; Customers may contact us for latest arrangement. Macau HK Airport Direct service hotline (852) 3193 9188 Hong Kong (853) 6567 0900 Macau

Passengers who need to take the transfer coach to Macau should proceed to the SkyPier Terminal Transfer Coach Ticketing Counter at Transfer Area E2, DO NOT go through immigration clearance procedures at HKIA. Passengers who have already gone through immigration procedures CANNOT return to the ticketing counter and use the transfer coach service.

To use the service, passengers must:
-    Same day arrival flight air ticket/ e-ticket/ boarding pass stub
-    A valid transfer coach ticket
-    A valid passport and, if applicable, a visa for the intended destination (Macau)

Transfer to Macau within the same day of arrival
Arrive at the SkyPier Terminal Transfer Coach Ticketing Counter located at Transfer Area E2 at least 60 minutes before the scheduled transfer coach departure time for ticketing and transfer procedures. For passengers without checked baggage, 30 minutes would be sufficient;
For passengers with checked baggage, please present the airline baggage tag receipt for customs clearance and baggage transfer procedures.

Passengers from the Macau can enjoy the SkyPier Terminal Transfer coach Service to HKIA.

To use the service, passengers must:
-    Possess a valid transfer coach ticket
-    A valid air ticket of participating airlines with a confirmed flight booking for same day travel (including mid-night departures)
-    A valid passport and visa for the intended destination/ onward destination.

Passengers who connect to flights departing before 10:15 may take the last transfer coach from the day before. Please click here for the list of participating airlines with early morning connecting flights.

Passengers may also check-in for their flights at Hong Kong-Zhuhai-Macau Bridge Macau Port.

Passengers who arrive at HKIA by SkyPier Terminal Transfer Coach for onward departure by air are exempted from the Air Passenger Departure Tax (APDT). A refund coupon will be issued to passengers with APDT paid with their air ticket during check-in at SkyPier Terminal or Hong Kong-Zhuhai-Macau Bridge Macau Port. To collect your refund in cash, please present the coupon to the “Departure tax refund desk” at SkyPier Terminal after completing security screening on the same day.

Passengers on participating airlines can check their baggage, obtain boarding pass and apply for refund of the pre-paid Air Passenger Departure Tax Refund at Hong Kong-Zhuhai-Macau Bridge Macau Port. Please arrive at the check-in counter at least 60 minutes before the scheduled departure time of the transfer coach.

To check-in at Hong Kong-Zhuhai-Macau Bridge Macau Port, you must have:
-    A valid transfer coach ticket
-    A valid air ticket with a confirmed flight booking for same day travel (including mid-night departures)
-    A valid travel document and entry/transit visa for your destination if required

Please reserve sufficient time for your connecting flight and arrive at SkyPier Terminal at least 90 minutes to 120 minutes* before your flight departure time.

* Minimum connection times(MCT) may vary by airline. For more information, please click here to check your airline’s MCT or directly check with your airline.