

FAQ
Airport
I am going to Hong Kong International Airport to take a flight. How early should I arrive at the Check-in Counter at the Macau Port to complete the check-in procedures?
I have to take a flight from Hong Kong airport, when should I take the shuttle bus so as to catch the flight?
Preparations
What I should pay attention to before I take the transfer coach? (From Macau to Hong Kong)
What I should pay attention to before I take the transfer coach? (From Hong Kong To Macau)
Ticketing
I have already booked a ticket. How do I get to the Check-in Counter at the Macau Port?
What should I do if I don’t receive the booking confirmation email?
How many seats available for your bus? Shall I choose for a seat?
If I missed my bus schedule, shall I get on the next one?
I lost my ticket, can I get another one with free of charges?
Can I use your company’s transfer coach service if I need a wheelchair?
If I need a wheelchair service, what should I do?
Can a passenger who is 36 weeks pregnant take your company’s transfer coach to Hong Kong International Airport?
What should I do if I want to request a refund?
Upstream Check-in
Which airlines offer up-stream check-in services at Macau Port?
What I should pay attention to when using the Upstream Check-in service?
Luggage
Do I need to take my luggage off the transfer coach when going through customs?
Can I take your company's transfer coach if I have electronic equipment or special luggage?
Shall I carry bicycle or baby & kids stroller aboard?
I lost my stuff. How should I do?
Which airline provides the "Baggage Tag Through" service at your counter?
Do I need to carry the luggage at immigration?
How many luggage can I bring aboard? Is there any restriction?
Weather
Would our service be terminated when tropical cyclone signal no.8 is hoisted?
Air Passenger Departure Tax Refund
How to refund Air Passenger Departure Tax?