Passengers who have booked their transfer coach tickets should arrive at the Check-in Counter at the Macau Port at least one hour before the scheduled departure time to complete the check-in procedures.

Passengers may refer to the table below for more information on airline requirements.

[Click to See the Minimum Connection Time (MCT) Table]

Inquiry Hotline: 

Hong Kong: (852) 3193 9188 

Macau: (853) 65670900 (09:00–18:00) 

Email Address: cs@macauhkairportbus.com 

Passengers departing from Macau can take a transfer coach to Hong Kong International Airport. 

Required documents for passengers using this service:

- A valid transfer coach ticket. 

- A valid air ticket with a confirmed seat for the same day (including midnight departures). 

- A travel document (e.g., passport) with a validity of at least six months and visa for the intended destination/ onward destination. 

- Airline Tickets such as staff tickets, family tickets, complimentary tickets, or unconfirmed seat tickets will not be accepted. 

- Passengers must ensure no luggage is left outside the airport’s restricted area.

Passengers who connect to flights departing before 10:15 may take the last transfer coach from the day before. Please click here for the list of participating airlines with early morning connecting flights.

* If a passenger is unable to board or is denied boarding, regardless of the reason, MACAU HK AIRPORT DIRECT will not be responsible for any direct or indirect losses incurred by the passenger as a consequence.

- If you need to transfer to the SkyPier Terminal transfer coach directly to Macau, go to the transfer coach ticket counter in the E2 transit area. Do not go through immigration procedures or pick up your luggage. Passengers who have already completed immigration procedures will not be able to return to the E2 ticket counter or use the transfer coach service.

Required documents for passengers using this service:

- A air ticket, e-ticket, or boarding pass stub for the same day. 

- A valid transfer coach ticket. 

- A travel document (e.g., passport) with a validity and, if applicable, the necessary visa for Macau. 

- Passengers must ensure no luggage is left outside the airport’s restricted area.

Transfer Guidelines: 

We recommend allowing at least 90 minutes between your flight arrival time and the scheduled departure time of the transfer coach. Please complete check-in at our service counter as follows: 

- With checked baggage: Complete check-in at least 60 minutes before the transfer coach departs. 

- Without checked baggage: Complete check-in at least 30 minutes before the transfer coach departs. 

After arriving at the Departure Hall of the HZMB Macau Port and passing the security check, proceed straight ahead to reach the Check-in Counter. 

[Click here to view the video guide on the boarding process.]

Please contact our customer service staff with your booking details, including the transfer coach ride date and time, route, flight information, and contact details. 

Inquiry Hotline:

Hong Kong: (852) 3193 9188 

Macau: (853) 65670900 (09:00–18:00) 

Email Address: cs@macauhkairportbus.com 

The number of seats of our bus fleet is mainly 36.  We might have temporary adjustments according to the operation situation.

Passengers must follow the bus schedule printed on the ticket. There is no refund for any absence.

Please keep your ticket safely. In any case of lost of ticket, passenger is required to purchase for a new one.

Yes. However, passengers must be able to board the transfer coach by walking up 4–5 steps or have assistance from an accompanying person. For further inquiries, please contact our company: 

Inquiry Hotline:

Hong Kong: (852) 3193 9188 

Macau: (853) 65670900 (09:00–18:00) 

Email Address: cs@macauhkairportbus.com 

Passengers can request a wheelchair service from the on-duty security personnel upon arriving at the departure hall of the Macau Port.

If a wheelchair service is required upon arriving at Hong Kong International Airport, it is recommended to contact the airline in advance to request the wheelchair service.

Passengers can call our company to inquire about the relevant arrangements.

Inquiry Hotline:

Hong Kong: (852) 3193 9188 

Macau: (853) 65670900 (09:00–18:00) 

Email Address: cs@macauhkairportbus.com 

Pregnant passengers must first confirm with their airline the requirements for traveling while pregnant. Passengers must ensure they meet the airline's criteria, which may include providing a doctor’s certificate depending on the airline's policies.

According to our company’s refund policy: 

1. Tickets for the day of departure are non-refundable (except in cases of flight cancellations by the airline). 

2. For cancellations 1–10 days before departure, a handling fee of HKD/MOP 60*will apply. 

3. For cancellations more than 10 days before departure, a handling fee of HKD/MOP 30 will apply. 

For refund inquiries, please contact our company: 

Inquiry Hotline:

Hong Kong: (852) 3193 9188 

Macau: (853) 65670900 (09:00–18:00) 

Email Address: cs@macauhkairportbus.com 

Passengers can complete check-in procedures at the Hong Kong International Airport Check-in Service Counter at the HZMB Macau Port. This service is only applicable to passengers on direct flights, ensuring a more relaxed and comfortable journey.

The following airlines provide check-in services for passengers departing from Macau:

*Cathay Pacific Airways (CX), Greater Bay Airlines (HB), HK Express (UO), HK Airlines (HX), Asiana Airlines (OZ), Eva Air (BR), China Airlines (CI), Japan Airlines (JL), Emirates (EK), Lufthansa German Airlines (LH), Swiss International Airlines (LX), Garuda Indonesia (GA), Air New Zealand(NZ), All Nippon Airways (NH), Vietnam Airlines (VN), Thai Airways (TG)

*Passengers on CX flight bound for US are uable to use the upstream check-in service at Macau Port. Passengers should complete their check-in procedures at SkyPier Terminal.

If the airline offers Upstream Check-in service, passengers can check in baggage, collect boarding passes, and obtain tax refund vouchers for the passenger departure tax. Please arrive at the Check-in Counter at Macau Port at least 60 minutes before the transfer coach's scheduled departure time to complete these procedures.

Required documents for passengers using this service: 

- A valid transfer coach ticket. 

- A valid air ticket with a confirmed seat for the same day (including midnight departures). 

- A travel document (e.g., passport) with a validity of at least six months and visa for the intended destination/ onward destination. 

Please reserve sufficient time for your connecting flight and arrive at SkyPier Terminal at least 80 minutes to 120 minutes* before your flight departure time.

[Click here to view the list of airlines providing this service.]

From Macau to Hong Kong International Airport:

If you have not completed check-in or "Baggage Tag Through" services at the Macau Port, your checked baggage will be delivered to the SkyPier Terminal. Upon arrival, passengers must collect their checked baggage from beside the transfer coach and proceed to the airline check-in counter to complete the check-in and baggage check-in procedures.

From Hong Kong International Airport to Macau:

Passengers must collect their checked baggage at the baggage claim area in the SkyPier Terminal before boarding the transfer coach.

Reminder: Please carry your personal belongings and hand luggage. Our professional baggage assistants are available to help you board the transfer coach.

[Click here to view the "Travel Instructions" page for reference.]

First of all, passengers must contact the airline and obtain permission from the airline. (Some airlines do not accept electric luggage with built-in batteries.)

Due to the restrictions on the size of luggage (or it may not be possible to place it in the designated luggage compartment for transportation), please contact our customer service staff for inquiries.

Inquiry Hotline:

Hong Kong (852) 3193 9188

Macau (853) 65670900 (09:00 - 18:00)

Email Address: cs@macauhkairportbus.com

If passenger needs to carry luggage with irregular shape, please obtain the consent of our staff before collect the ticket. Bicycle or baby & kids stroller must be folded. Oversized luggage is required to have an additional luggage ticket. We reserve the right to allow or refuse the luggage for carry aboard base on actual space of the bus.

Please contact our customer service representative and provide your journey details including ticket number, aboard / alight date & time, license plate number or driver characteristics, characteristics of missing stuff/baggage, contact information, etc.

Inquiry Hotline: 

Hong Kong: (852) 3193 9188 

Macau: (853) 65670900 (09:00–18:00) 

Email Address: cs@macauhkairportbus.com

The baggage tag through service directly sends baggage from HZMB Hong Kong International Airport Check-in Service Counter to the final destination (only applicable to direct-flight passengers), providing passengers with a hassle-free journey. Below is the list of airlines which provide the baggage tag through service for passengers departing from Macau.

Air China (CA), Air France (AF), Air New Zealand(NZ), All Nippon Airways (NH), Asiana Airlines (OZ), *Cathay Pacific Airways (CX), China Airlines (CI), China Southern Airlines (CZ), Emirates (EK), Ethiopian Airlines (ET), Eva Air (BR), Garuda Indonesia (GA), Greater Bay Airlines (HB), HK Airlines (HX), HK Express (UO), Japan Airlines (JL),  KLM (KL), Lufthansa German Airlines (LH), Philippine Airlines (PR), Swiss International Airlines (LX), Thai Airways (TG), Turkish Airlines (TK), Vietnam Airlines (VN), Air Cambodia(K6)

*Passengers on CX flight bound for US are uable to use the "Baggage Tag Through" service. Passengers should check in their baggage at SkyPier Terminal.

Passengers travelling from Macau to HKIA are kindly requested to carry their personal belongings and baggage to the transportation bus, where our dedicated baggage assistants will be pleased to assist with loading, in case passengers have not successfully completed upstream check-in (please refer to the relevant airline check-in details in the 'Our Service' page). For passengers travelling from HKIA to Macau, we kindly ask them to reclaim their baggage at the baggage reclaim hall at SkyPier Terminal (if applicable) before boarding the transportation bus. Your cooperation is greatly appreciated.

The bus fare includes one piece of baggage for free, subject to specific weight and size restrictions. Each piece of baggage must not exceed a maximum weight of 23 kilograms (50.7 pounds) or total dimensions (length + width + height) exceeding 158 centimetres (62 inches). An additional fee of HKD $90 might be applied for each extra piece of baggage. Another additional fee of HK $90 might be applied for each overweight baggage(maximum of 32 kilograms /70.5 pounds). 

Please be advised that we reserve the right to refuse the transportation of overweight, oversized baggage, or any items classified as dangerous goods (such as flammable, explosive, highly corrosive, noxious substances, as well as animals and livestock), or items prohibited by customs regulations.

We might not be able to make advance notice for service suspension due to severe weather conditions such as tropical cyclone signal no.8 or higher is hoisted, or red/ black rainstorm warnings, or any other reasons include but not limit to flooding and landslip; Customers may contact us for latest arrangement.

Inquiry Hotline: 

Hong Kong: (852) 3193 9188 

Macau: (853) 65670900 (09:00–18:00) 

Email Address: cs@macauhkairportbus.com 

Passengers who arrive at HKIA by SkyPier Terminal Transfer Coach for onward departure by air are exempted from the Air Passenger Departure Tax (APDT). A refund coupon will be issued to passengers with APDT paid with their air ticket during check-in at SkyPier Terminal or Hong Kong-Zhuhai-Macau Bridge Macau Port. To collect your refund in cash, please present the coupon to the “Departure tax refund desk” at SkyPier Terminal after completing security screening on the same day.