Hong Kong International Airport is renowned for its exceptional passenger services and operates multiple passenger service centres, strategically located across key areas of the airport to ensure travellers can easily access assistance wherever they are.

Set within the airport’s bright and spacious environment, each service centre features a prominent ‘?’ symbol and modern digital displays for easy identification. Staffed by multilingual professionals, the centres provide immediate support in the languages familiar to travellers, effectively overcoming language barriers. Services include flight information, guidance on airport facilities, ground transportation arrangements, and more—with special attention given to passengers with reduced mobility, elderly travellers, and families with young children, offering tailored assistance as needed.

What sets these centres apart is their clear signage system, enabling travellers to locate services effortlessly even during peak hours. The professional team is available 24/7 to address any inquiries, embodying Hong Kong’s renowned service spirit. The presence of these centres reflects Hong Kong International Airport’s ongoing commitment to enhancing the passenger experience, ensuring every journey is convenient and comfortable.